End of life IT Hardware – 5 Points you should know

Did you know 20 to 50 million metric tons of e-waste are disposed of worldwide every year?

With businesses typically upgrading their IT hardware every 3 years this number is slowly going up. 39D as a responsible provider always ensure any items we collect are disposed of securely and in an enviormentally sustainable way.

Here are our 5 points you should know before you throw your items in the bin

  1. In the UK we produce 24.9kg of e-waste per person. This works out to nearly 25 bags of 1KG sugar. This is statistic is higher than the European Union (EU) average by 10KG
  2. When disposing of computer equipment a hard drive can still be recovered if the device has simply been factory reset.
  3. Some computer equipment can actually be upgraded to give you an extra amount of usage. There are items such as memory / hard drives that can be upgraded.
  4. Modern smartphones can be traded into shops to be resold. This can give you a little bit of cashback on the device.
  5. You can be liable if your items are not disposed of correctly. If an item can be traced back to your business is found dumped by the side of the road you could be subject to a fine.

Why use 39D for your IT disposal

39D where possible aims to extend the life of devices that are close to their end of life. Some devices we are able to upgrade the memory and swap the hard drive to a solid-state drive (SSD) which can help improve the function of a computer. However, if the device has completed its full life cycle we can arrange for it to be disposed of in a secure and safe method. This means your data will be safe even if the device has failed. When items are collected we will give you a certificate of destruction to show it has been disposed of. If we are disposing of the item via one of our partners, this means their business has been verified and we have checked their processes match current EU laws.

Why not give the team a call today on 01279 800 039

Hang on… you’re STILL not prepared for The 2020 Problem?

From 14th January, Windows 7 is dead. So is Office 2010. And a set of popular server software.

Microsoft has killed them off, because they’re no longer fit for purpose.

And if you have just one machine in your business still running this dead software, you’re at risk.

We believe that hackers who’ve discovered vulnerabilities over the last year or so, have been sitting quietly, biding their time. And now they will start to exploit those vulnerabilities. Because there’s no-one to patch the software and stop them.

There’s also the matter of GDPR. End of life software is technically in breach of GDPR rules.

We believe thousands of business owners and managers in Essex and Herts don’t know they are relying on dead tech.

It’s nothing to be embarrassed about. Most people are the same – they don’t know what they’re running their business on. And to a certain extent, they don’t care.

We can help you quickly and painlessly. We’ve written a new guide to The 2020 Problem. Explaining why you must take urgent action now.

Fill in your details here to get this new guide emailed to you instantly.

In January, Microsoft is withdrawing support for some of its most popular old business software. This creates a huge problem for organisations everywhere, because when it inevitably fails, it can’t be fixed.

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39D Networking Event January


39D and our partners are pleased to invite you to our networking event at The Loughton Club on the 14th January 2020. At this event you will learn about Cyber Security, how to protect private wealth / digital assets, how to improve your social media presence online, and firsthand experience about the work the Essex and Herts Air Ambulance carries out every day to help save lives.


14th January 2020 – 6pm – 9pm


Loughton Club – 8 Station Rd, Loughton IG10 4NX

Talk times


Welcome and introduction – Matthew Southgate Founder of 39D


Cyber Security by 39D  learn more about how to protect your computer. – Presented by Matthew Southgate with over 15 years background in Cyber Security and hosted services. – Matthew Southgate Founder of 39D


Strategy for Social Media by 24 Fingers – A chance to learn more about how to improve your social media for your business – Emma Goode – Managing Director


Private Wealth and how to protect it, and digital assets – Lesley Anne and Gina Berry – Attwaters Jameson Hill Solicitor


Simon Stevens a firsthand experience of Essex And Hearts Air Ambulance. Including a charity update.

7.15pm A chance to network with fellow professionals and raffle draw.


Thank you to the Loughton Club. It is a magnificent resource in the center of Loughton providing the community with 3 separate bars, a function hall and a members only snooker hall.  We host a whole variety of community groups as well as social areas to meet with your friends; relatives and work colleagues. We also have Sky and BT to view all ranges of sports and have some terrific tribute bands planned for 2020.

Find out more at https://39d.co.uk or call us on 01279 800 039

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Your email is your greatest tool. And biggest threat

Your email is your greatest tool. And biggest threat Because we rely on email so much to run our businesses, it’s our greatest tool (no matter how much you might sigh when you see how many unread emails you have). But because there’s so much activity in there. And you can receive emails from anyone, it’s the most common way to try to breach your business. Hackers are targeting every business, every day.

Using clever automated tools. In this new video we show you some of the common cyber crimes that start in emails. And how to protect your business. We’re 39d, looking after businesses in Essex and Herts. And we’re very much on your side. Let’s work together to keep the hackers out.

Find out more at https://39d.co.uk or call us on 01279 800 039

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How to face The 2020 Problem like a hero

Christmas is nearly here, and along with all the family get togethers, office parties and mountains of brussels sprouts there’s one thing you can always count on – there will be loads of action movies on the TV.

In January, Microsoft is withdrawing support for some of its most popular old business software. This creates a huge problem for organisations everywhere, because when it inevitably fails, it can’t be fixed.

Check out guide to help you understand the signs to look for and steps you can take.

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Christmas and New Years Opening Hours 2019

With Christmas approaching we would like to inform all our clients our opening hours during the festive period.

Though out this period there will always be a member of the support team on hand in to support all of our clients. For support please call 01279 800 039 to speak to the team.

Here is our opening hours though out the festive period:

24 December08.00 – 12.00 (On call staff on hand for critical outages after 12pm)
25 – 26 DecemberCLOSED (On call staff on hand for critical outages)
27 DecemberOpen as usual
28 – 29 DecemberCLOSED (On call staff on hand for critical outages)
30 DecemberOpen as usual
31 December08.00 – 12.00 (On call staff on hand for critical outages after 12pm)
1 January 2020CLOSED (On call staff on hand for critical outages)
2 January 2020Open as usual

From our team would also like to wish our clients a very merry Christmas and a happy new year 2020.

Dual Screens – How they can boost productivity

Often with in a working environment employees are working on deadlines to get a task completed. With more applications employees working with, can the benefit of having dual screens boost the output of a employee. In this article we are going to give the pro’s and cons of each method, also talking about how we use dual monitors to deliver a smoother service to our clients.

It is worth noting that often adding a 3rd screen does not benefit most employees and as such we are only focusing on single to dual monitors. Each option may benefit employees in different ways but 39d is always willing to offer advice and discuss how each option effects your business.

Single screen – 19″ Monitor


  • Small on desk space
  • Cost to purchase is typically lower


  • Only able to display one application
  • Does not allow the user much room to have multiple applications open
  • Employee has to swap applications if they are viewing data on a another application

Single screen – 28″ Monitor


  • Great for visual work such as graphic design
  • Allow for multiple applications to be open side by side


  • Screen resolution can make text harder to read
  • Requires more desk space
  • More cost to purchase

Dual screen – 24″ Monitor


  • Able to run two applications side by side. For example a PDF and Sage
  • Ability to leave a secondary task on the other screen and while working on the primary screen. For example Outlook on the left screen and Word on the right screen
  • Data matching – If you are working on two documents you can load one on each screen to help cross reference easier.
  • Improved learning – Sometimes employees are following guides such as a tutorial. Dual monitors can help as they can leave the tutorial to one side of the screen while following it on their primary monitor.


  • Double the cost of a normal screen
  • Increases the space required on the desk
  • Some older computers may only have one output

How does 39d use dual screens day to day?

Our team when they join are set up with dual 24″ monitors to help deliver a faster service to our end clients. Typically the help desk team have their Left screen showing our CRM / Support portal open along with the support mailbox. This leaves our right screen open with the clients computer. By doing this we have all of the information we require about the client for easier access.

When we are not supporting a client we may have our client monitoring software open looking for any issues that may affect a clients network. Often we may be running tasks in the background and using dual screens gives us the ability to monitor the task while carrying out other tasks.

Case Study: Helping support a user with the start of memory loss

On a recent visit to one of our clients, Mitchell from the support team was ask to meet with the directors regarding a sensitive matter regarding a senior member of staff. The nature of the problem was the member of staff is suffering the onset of memory loss. He is struggling to remember his password due to the secure password requirements. He felt unable to use his computer and felt nervous about asking the support team.

With this the team upgraded his computer to Windows 10 which he is also running at home, helping to ease the pressure of knowing two operating systems. With new features in Windows 10 we was able to set a pin code for logging in. With this it meant we was able to maintained security while allowing access to the end user. The pin code is only valid for his computer and log in. His password was then stored in a secure location in case we need to add it in to a device.

This outcome has allowed the end user has been able to use his computer knowing the team are on hand. By doing this it has enabled the user to carry on working on his computer without the struggle of a password. The help desk team have also added a marker on the users contact so when he calls in the staff are aware to provide extra care and attention.

The team checked back in with the end user who was happy to report he feels confident to use his computer again and the solution has enabled him to carry on working.

If you feel a member of staff could benefit from the new accessibility features in windows 10 or extra support with their IT needs day to day why not speak to the team today. Speak to us today on 01279 800 037 or click here to find out more about our IT Support services.

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Don’t play Russian Roulette with your Windows software in 2020!!

Did you know that many of Microsoft’s much used software will reach ‘end of life’ in January 2020?

“What can I do about it?  I don’t want to become a target for hackers and leave my business exposed to viruses and none compliance!!”

Sounds scary, particularly as half of businesses in Essex, Herts & Cambs could be affected by the big changes by Microsoft in 2020, but there is a simple answer, but you do need to act now. 

The good news is that you still have time to remove the potential risks and not play Russian Roulette with your systems in 2020.  To explain, we have written an easy guide, a short book addressing the issues and solutions available.

January 2020 is only around the corner, so to safeguard your technology, act now.  Please enter your details below to receive your free book.

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11 WAYS to help your staff get more done in less time Part one

They say time is money, and anyone who’s serious about Getting Things Done knows all about the importance of time management. Most of us find ourselves struggling to keep up with our to-do lists, especially in this digital age of information overload.

Following these simple tips can make a huge difference to your productivity, but you’re still only human. Thankfully, our friends at Microsoft have come up with many ways to get people working more efficiently, all nicely tied up within their Office 365 suite of products. The benefits of moving to Office 365 have been well-documented for a while now. This all-singing, all-dancing business software now has more than 120 million active users around the world, with 50,000 small businesses signing up every month.

Fans love it because not only does it allow them to use all their familiar Office packages on the go, it can do wonders for productivity. But just like all new bits of tech (go on, be honest – when was the last time you really studied every article in a help centre?) you probably won’t know about all of its productivity boosting powers.

1. Write and share notes with OneNote

Take notes on any device or platform, wherever you are, with this smart digital notebook. Because notes are all stored in the Cloud you’ll never lose your 3am Eureka moments, and can share your ideas with colleagues whenever they spring to mind. And if you’re not a big fan of typing, there’s a handy scribble option which allows you to write your notes with a stylus or your fingertip

2. Save anything to your phone with Office Lens

This handy capture app is an add-on that turns any mobile device into a pocket scanner and works in perfect harmony with OneNote so all your notes and images are in the same place. Snap diagrams, sketches, labels, info from whiteboards, menus – if you can photograph it, you can use it to compliment your written documents.

3. Share and collaborate on PowerPoint presentations

Instead of emailing presentations to your colleagues and waiting for feedback, you can now collaborate instantly with OneDrive or SharePoint Online for Office 365. Invite people to comment and edit directly from within PowerPoint and access your presentation wherever you are.

4. Take and transfer business calls on the go with Skype for Business

We’ve all felt the pain of being stuck in meetings that over-run, making us late for the next. Skype for business allows you to leave the boardroom and continue the conversation on your mobile, so you can keep to your schedule without any drama. You can also transfer calls to another person or number if you need to delegate. Skype for Business is slowly being phased out, to be replaced by Microsoft Teams.

5. Speed through Excel data with Flash Fill

Auto fill can already help ease the monotony of completing repetitive data like dates and postcodes, but Flash Fill takes things one step further. Because it recognises patterns in data it allows users to whizz through laborious entry and instantly splits appropriate columns of information.

6. Co-ordinate projects with Microsoft Teams

Hailed by Microsoft as “the hub for teamwork”, Microsoft Teams is a complete chat and online meetings solution that allows users to collaborate on tasks and projects in real time. If you’ve heard of Slack, this is Microsoft’s version of it. And we love it.

7. Use Sparklines to show data trends

Excel’s Quick Analysis tool enables you to instantly visualise your data in just a few steps – simply select the cells that show the information you want to present and the software will do the rest.

8. Discover geospatial patterns with 3D Maps

Previously known as Power Map, this handy visualisation tool allows you to discover patterns in your data related to location, time and demographics. It’s a great way to look at information in new ways, adding real meanings behind the numbers in just a matter of minutes.

9. Arrange meetings instantly with Skype for Business Web Scheduler

Gone are the days when it took half an hour for everyone to look through their diaries and agree the next meeting date – Skype for Business does it all by checking Outlook calendars and sending automatic invitations.

10. Attach files in Outlook without searching

Simply looking for the correct fi le to attach in emails adds minutes to your day that could be better spent on other tasks. OneDrive and SharePoint both allow for faster data sharing by scouring your recent items for you, so you can provide all key recipients with the right fi le without having to leave the app.

11. Quickly and format documents with Styles in Word

Dealing with different formats between documents has been a source of frustration since the dawn of fi le sharing. Styles in Word eliminates the hassle by allowing for fast, consistent formatting from one fi le to another.