End of life IT Hardware – 5 Points you should know

Did you know 20 to 50 million metric tons of e-waste are disposed of worldwide every year?

With businesses typically upgrading their IT hardware every 3 years this number is slowly going up. 39D as a responsible provider always ensure any items we collect are disposed of securely and in an enviormentally sustainable way.

Here are our 5 points you should know before you throw your items in the bin

  1. In the UK we produce 24.9kg of e-waste per person. This works out to nearly 25 bags of 1KG sugar. This is statistic is higher than the European Union (EU) average by 10KG
  2. When disposing of computer equipment a hard drive can still be recovered if the device has simply been factory reset.
  3. Some computer equipment can actually be upgraded to give you an extra amount of usage. There are items such as memory / hard drives that can be upgraded.
  4. Modern smartphones can be traded into shops to be resold. This can give you a little bit of cashback on the device.
  5. You can be liable if your items are not disposed of correctly. If an item can be traced back to your business is found dumped by the side of the road you could be subject to a fine.

Why use 39D for your IT disposal

39D where possible aims to extend the life of devices that are close to their end of life. Some devices we are able to upgrade the memory and swap the hard drive to a solid-state drive (SSD) which can help improve the function of a computer. However, if the device has completed its full life cycle we can arrange for it to be disposed of in a secure and safe method. This means your data will be safe even if the device has failed. When items are collected we will give you a certificate of destruction to show it has been disposed of. If we are disposing of the item via one of our partners, this means their business has been verified and we have checked their processes match current EU laws.

Why not give the team a call today on 01279 800 039

Christmas and New Years Opening Hours 2019

With Christmas approaching we would like to inform all our clients our opening hours during the festive period.

Though out this period there will always be a member of the support team on hand in to support all of our clients. For support please call 01279 800 039 to speak to the team.

Here is our opening hours though out the festive period:

24 December08.00 – 12.00 (On call staff on hand for critical outages after 12pm)
25 – 26 DecemberCLOSED (On call staff on hand for critical outages)
27 DecemberOpen as usual
28 – 29 DecemberCLOSED (On call staff on hand for critical outages)
30 DecemberOpen as usual
31 December08.00 – 12.00 (On call staff on hand for critical outages after 12pm)
1 January 2020CLOSED (On call staff on hand for critical outages)
2 January 2020Open as usual

From our team would also like to wish our clients a very merry Christmas and a happy new year 2020.

Case Study: Helping support a user with the start of memory loss

On a recent visit to one of our clients, Mitchell from the support team was ask to meet with the directors regarding a sensitive matter regarding a senior member of staff. The nature of the problem was the member of staff is suffering the onset of memory loss. He is struggling to remember his password due to the secure password requirements. He felt unable to use his computer and felt nervous about asking the support team.

With this the team upgraded his computer to Windows 10 which he is also running at home, helping to ease the pressure of knowing two operating systems. With new features in Windows 10 we was able to set a pin code for logging in. With this it meant we was able to maintained security while allowing access to the end user. The pin code is only valid for his computer and log in. His password was then stored in a secure location in case we need to add it in to a device.

This outcome has allowed the end user has been able to use his computer knowing the team are on hand. By doing this it has enabled the user to carry on working on his computer without the struggle of a password. The help desk team have also added a marker on the users contact so when he calls in the staff are aware to provide extra care and attention.

The team checked back in with the end user who was happy to report he feels confident to use his computer again and the solution has enabled him to carry on working.

If you feel a member of staff could benefit from the new accessibility features in windows 10 or extra support with their IT needs day to day why not speak to the team today. Speak to us today on 01279 800 037 or click here to find out more about our IT Support services.

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Keep All Your Passwords Secure with 39 Degress Support Essex

We’re not the first – and we won’t be the last – to emphasize the importance of cyber-safety. And while we can guarantee most of you will agree it’s importance, putting it into practice can be difficult for individuals around the globe.

According to latest reports, nearly 3 out of 4 individuals use duplicate passwords online; many of which have not been changed in five years or more. Unsurprisingly, about 40 percent of those taking part in the survey said they had experience a “security incident” in the past year – involving hacking, having passwords stolen or fraud.

With two out of every five people being hacked, it’s time to do something different i.e. changing your password!

After speaking to our in-house cyber security experts, here are 5 tips for keeping your passwords safe this year:

Avoid using personal information. It may be tempting to use the name of your pet or child as a password, but what if the hacker is someone a little closer to home? Often, a hacker could be someone who knows you – or has found out information from your Facebook. Therefore, using personal information such as names or dates will be their first guess.

Don’t use common passwords. Believe it or not, some of the most popular passwords are “123456”, “qwerty” and of course, “password”. Stay well away from these examples – if not you will have hackers leaping at the chance to get in your computer.

● Stay away from any single words or a pair of words. Hackers use software that can test every word in the dictionary for a short amount of time. Don’t think you can fool them with common substitutions such as a “5” for an “S”, hackers and their software are wise to any tricks.

● Try long passwords. American security research organisation, SANS Institute, recommend passwords that are at least 15 characters long. However, a password with 11 or 12 characters is sufficient for individuals looking to protect their important information.

Change your passwords often. Changing your passwords too regularly can make them difficult to remember but it’s important to change them occasionally. An easy way to keep track of when you changed your passwords last is to update them at the beginning or end of the year – and add this onto your password i.e. GsOgQlLoNqB522018

How We Can Help

At Ghost Services, we can be your IT department, anytime, anywhere. We like to think we are a one-stop shop for all aspects of business-to-business IT. We are able to source and supply computers and IT equipment, install them and maintain your equipment to ensure you are making the most out of it. If you want to more information about our IT support in Essex, get in touch with us on 01708 390370

IT Support for Small Businesses

What technology may or may not mean for the future has always been something of a contentious subject. A scant few decades ago, while the very idea of a computer in every home was something out of science fiction, received wisdom was still that advantages in technology would lead to more leisure time as the “robots” did all the onerous jobs we didn’t want to do ourselves. Of course, this latter prediction has singularly failed to come to pass, but in terms of personal computing, in an age in which increasing numbers of people are bypassing the home computer stage entirely and there is instead a computer in every hand, pocket and car, our reliance on computer technology has increased exponentially.

 

39 Degress - tech support for business, Essex

If your car breaks down, for example, you are just as likely to need someone with specialised computer know-how as you are someone with years of experience under the hood. Which is why, of course, more and more mechanics are expanding their skill sets beyond the traditional world of spanners and oil changes.

 

39 Degress looking for specialist IT help

Nowhere is this more true than in business, especially the small business sector where you are less likely to have a complete specialist team on-site to deal with your problems. Which is where we come in. At Ghost Services , we are that complete specialist team. Over 300 organisations in the Essex, Hertfordshire and Cambridgeshire regions trust us to handle their storage, security and support services requirements.

 

39 Degress services for small businesses essex

Whether it’s on an ad hoc basis whereby we react to your individual crises as and when they occur via a system of tickets, or on a more permanent, contracted basis, we will act to immediately resolve any business critical problems that may arrive and ensure the smooth running of your operation. If contracted, we will effectively become your IT department, and with our experience and expertise, we will deal with the bits and bytes for you while you concentrate on making the pounds and pennies.

Contact us today on 01279 800039, or fill in our online contact form and we will come up with a quote for you, with no obligation to buy – or visit our website here